How a Customer Portal Cuts Down Inbound Sales Calls

How a Customer Portal Cuts Down Inbound Sales Calls

Your inside sales team is talented. They know your products, they know your accounts, and they are good at relationships.

But a lot of what they do every day is not sales. It is order status lookups. Invoice re-sends. "Is this in stock?" calls. Tracking number requests.

That is what the Customer Portal fixes.

## What the Portal Does

Atelier's Customer Portal gives your retail accounts a branded, self-service experience:

- Place orders directly from your live catalog, with their specific pricing
- View and download invoices without calling you
- Track shipments with real-time carrier data
- View account statements and pay online
- Browse their full order history

It is available around the clock. Your team is not.

## Setup Time

The Customer Portal is included in Professional and Enterprise plans. Setup takes about two hours. We configure your branding, set account-level pricing visibility, and invite your customers.

[See how the Customer Portal works](/features/customer-portal)